You can cancel or change your TrophyCoach subscription yourself at any time — no email or support ticket needed. Billing is handled by Stripe's secure customer portal, and one subscription covers everything on TrophyCoach regardless of which game you play.
How do I cancel my subscription?
- Sign in and open Account Settings.
- Scroll to the Subscription & Billing section.
- Click Manage Subscription — this opens the secure Stripe customer portal.
- Choose Cancel and confirm.
Cancellation takes effect at the end of your current billing period, and you keep full access until then.
How do I cancel a free trial?
Exactly the same way — trialing members see the same Manage Subscription button in Account Settings. If you cancel before your trial ends, you are never charged, and you keep trial access for the days that remain.
How do I switch between monthly and annual plans?
Use the Change plan link in the Subscription & Billing section of Account Settings, or click Manage Subscription to make the change in the Stripe portal.
How do I update my payment method or view invoices?
Click Manage Subscription in Account Settings. The Stripe portal lets you update cards, view every invoice, and download receipts.
How do I cancel a Clan Membership?
The clan leader who purchased the membership can manage or cancel it from the Clan dashboard or from their own Account Settings billing page. When a Clan Membership is canceled, access ends for every seated member.
What about Lifetime access?
Lifetime is a one-time purchase with no recurring billing — there is nothing to cancel, and your access never expires.
Frequently asked questions
Can I get a refund?
Refund requests are handled by a human, not the portal. Contact our team and we'll look into your account directly.
I was charged and I don't think I should have been. What do I do?
Contact support with the email on your account — billing questions like this always go straight to a person who can see your payment history.
How do I delete my account?
You can delete your account yourself: go to Account Settings and use the delete account option. Deleting your account cancels any active subscription and removes your data from the site.
How do I change my account email?
Account ownership changes are human-handled for security. Send us a request from the contact form and we'll take care of it.
If I cancel, do I lose my past analysis reports?
Your account and its history stay intact — canceling only stops the subscription. You can resubscribe later and pick up where you left off.